We’re careful about how We use your information. We use it to deliver Our service, and any other services provided by organisations We work with. We also use your information for other reasons, such as to better understand you and your needs and improve the experience We deliver to you.
We collect and use your information to:
- Confirm your identity;
- Improve the products and service which We provide;
- Handle your inquiries and communicate with you on your inquiries;
- Research and analytics, which may include directly contacting you;
- Comply with relevant laws;
- Support Our administrative purposes and any other purposes permitted by law; and
- Any other reason which We specifically notify you of and seek your consent to prior to using your personal information.
We may also collect and use your information in other ways where permitted by law.
If you do not provide Us with the information in whole or in part We may not be able to deliver the services you request such as conveyancing for your property.
Sending data overseas
We may hold or process your information on servers located overseas (US, Germany and Ireland), for filtering, hosting, mailing list providers, or storage purposes, reporting and analytical purposes and for system development testing purposes. If this happens, We require such organisations to have the appropriate data handling and security arrangements in place to ensure compliance with this Policy and the law.
We may combine collected user information with information available from a wide variety of external sources (for example census or Australian Bureau of Statistics data) to analyse the data in order to gain useful insights which can be used to form a more integrated view of users and provide better products and services.
In addition, We may provide data insights or related reports to others, for example to help them understand their customers better. These are based on aggregated information and do not contain any information that identifies you.
Do We use information for direct marketing?
We may use personal information We collect from you to provide direct marketing offers for products and services, which We think, may be of interest to you. To do this we might contact you by:
If you don’t want to receive direct marketing you can opt-out at any time using the details provided in the Contact Us section.