We are always interested in hearing from people who match our ambition, drive and values. Learn more about us, view open roles or get in touch with us to keep you informed about new opportunities and developments at Home-in.
View jobs
We believe small businesses are some of the most interesting and meaningful places to work. What they lack in size, they make up for with creativity, purpose, and character. For these companies, we're building a modern hiring platform
We are always interested in hearing from people who match our ambition, drive and values. Learn more about us, view open roles or get in touch with us to keep you informed about new opportunities and developments at Home-in.
View jobs
We believe small businesses are some of the most interesting and meaningful places to work. What they lack in size, they make up for with creativity, purpose, and character. For these companies, we're building a modern hiring platform
We believe small businesses are some of the most interesting and meaningful places to work. What they lack in size, they make up for with creativity, purpose, and character. For these companies, we're building a modern hiring platform
We believe small businesses are some of the most interesting and meaningful places to work. What they lack in size, they make up for with creativity, purpose, and character. For these companies, we're building a modern hiring platform
We believe small businesses are some of the most interesting and meaningful places to work. What they lack in size, they make up for with creativity, purpose, and character. For these companies, we're building a modern hiring platform
We are always interested in hearing from people who match our ambition, drive and values. Learn more about us, view open roles or get in touch with us to keep you informed about new opportunities and developments at Home-in.
View jobs
At Home-in, we solve problems that matter and are defining the new global standards for customer-centric home buying experiences. If you love building products from the ground up and enjoy full autonomy to execute, come join our team! We're looking for exceptional people with the desire to make a meaningful impact.
Amit Chandna
Head of Product & Commercial
At Home-in, we solve problems that matter and are defining the new global standards for customer-centric home buying experiences. If you love building products from the ground up and enjoy full autonomy to execute, come join our team! We're looking for exceptional people with the desire to make a meaningful impact.
Amit Chandna
Head of Product & Commercials
Home-in are always on the lookout for great engineering people. Bookmark this page for new roles or get in touch with us to see what opportunities are available.
- Focus on process improvement to allow the team to achieve better results working closely with the product team
- Drive change management in the team to ensure understanding
- Provide assistance to the Operations and Settlement Team Leader(s)
- Escalate with our law partners and Lenders as required to ensure our platform is a comprehensive one-stop shop for customers.
- Focus on productivity of the team, quality deliverables and standard operating procedures delivery
- Conduct Operational data analysis and reporting, and use insights to drive business change
- Work closely with the Head of Customer Success and Operations and management team to implement policies, procedures, and systems and follow through with implementation
- Complaint's escalation and resolution
- Extensive experience in using data to gain insights to drive process change
- Demonstrated ability to identify, implement and embed continuous improvement projects and initiatives
- Proven experience working in a task-driven, deadline-driven environment, managing multiple competing priorities.
- Prioritisation and planning skills to manage work volume appropriately
- Excellent technical skills and adaptability
- Experienced with change management and implementing best practice
- Exceptional team player, collaborator with a desire to join a winning team!
- Build strong relationships with key stakeholders and our partner network, and develop a long-term research program that aligns with product, design and business objectives.
- Work with the Lead Designer on identifying key user segments for our products by creating and conducting design thinking research activities such as interviews, workshops, contextual enquiry, competitive analysis, user tests and surveys.
- Take a user-centered design approach, rapidly testing and iterating designs with both internal stakeholders and end-users.
- Discover and map the current state of customer/user lifecycle and empathy.
- Be an advocate for research across the broader business by communicating your research findings through storytelling to different audiences, including executives and non-experts, through engaging workshops, reports, presentations, video reels, and informal conversations.
- On occasion, work with marketing and external agencies on brand perception and driving positive outcomes for quarterly team OKRs.
- You can provide feedback and direction to junior designers whilst managing your own deliverables, timelines and deadlines.
- Work with product managers post app update or feature launch to document and track usage metrics, app heat maps and user feedback via NPSand CSAT.
- 5+ years experience as part of a research team as an Experience Research Specialist in an Agile environment (consumer experience is ideal)
- Tertiary qualified in Psychology, Anthropology, Human Factor, Cognitive Science,Research, Market Research, Information Architecture, Consumer Behaviour orDesign is favourably considered·
- A great understanding of HCD with expertise in gathering and communicating quantitative and qualitative data into consumable outcomes.
- Experience in a fast-paced environment(early stage start-up or pure play digital environment is ideal)
- Strong empathy, genuine curiosity to understand what motivates people and drives their behaviour.
- Experience using Figma, Miro, Dovetail or Lookback
- Strong stakeholder management and relationship building skills
Home-in is a brand of CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 trading as Home-in Digital.
CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia.
For information on how we collect and handle personal information, see our Privacy Policy.
Home-in is a brand of CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 trading as Home-in Digital.
CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia.
To access detailed terms and conditions about this website and our app please click here For information on how we collect and handle personal information, see our Privacy Policy.
