Make sure you’re ready for the road ahead. We know buying a new property can be difficult, regardless of whether you’re a first home buyer or a seasoned homeowner. With our personalised smart checklists you will be able to track progress at a glance and navigate complex home buying tasks with ease.
Make sure you’re ready for the road ahead. We know buying a new property can be difficult, regardless of whether you’re a first home buyer or a seasoned homeowner. With our personalised smart checklists you will be able to track progress at a glance and navigate complex home buying tasks with ease.
Make sure you’re ready for the road ahead. We know buying a new property can be difficult, regardless of whether you’re a first home buyer or a seasoned homeowner. With our personalised smart checklists you will be able to track progress at a glance and navigate complex home buying tasks with ease.
Stephen Timm
Managing Director
For a venture like ours we could only dream of having a partnership with the largest home lender in the country. x15ventures have enabled Home-in to access a huge database of active homebuyers, and helped us understand how we can deliver them even more value.
Home-in, backed by CommBank, is focused on providing home buyers with the best experience possible when buying their new home. Work with some of the brightest minds and innovators across our business to revolutionise the way people buy homes in Australia
Stephen Timm
Managing Director
Conveyancing costs $1,500 for non-CommBank customers. ComBank customers who settle with CommBank and use Home-in services will receive $1,000 off conveyancing*.
Stephen Timm
Managing Director
For a venture like ours we could only dream of having a partnership with the largest home lender in the country. x15ventures have enabled Home-in to access a huge database of active homebuyers, and helped us understand how we can deliver them even more value.
Conveyancing costs $1,500 for non-CommBank customers. ComBank customers who settle with CommBank and use Home-in services will receive $1,000 off conveyancing*.
Conveyancing costs $1,500 for non-CommBank customers. ComBank customers who settle with CommBank and use Home-in services will receive $1,000 off conveyancing*.
Next generation home buying tool.
Saqlain
I was drawn to use it due to the discount on conveyancing when banking with CBA but the clear checklist, easy to use interface, in app documentation storage and messaging made the purchase straightforward and simple.
Wade
Next generation home buying tool.
Saqlain
I was drawn to use it due to the discount on conveyancing when banking with CBA but the clear checklist, easy to use interface, in app documentation storage and messaging made the purchase straightforward and simple.
Wade
Use Home-in to simplify your home buying journey and know what to expect as you go from finding a property to settlement.
Add a property and follow the settlement steps in your personalized checklist to know what to do next.
Talk to your dedicated home buying concierge, lender and conveyancer via the ‘Teams’ section.
It’s free to create an account and only pay for services you choose to use, including conveyancing.
It’s free to create an account and you only pay for services you choose to use, like property reports or conveyancing.
Add a property you’re interested in. This will unlock your personalised smart checklist so you can start the journey towards home ownership.
Follow the step-by-step personalised checklist for next steps. If you get stuck you can always reach out to your dedicated home buying assistant or the rest of your team via the ‘Teams’ section.
Use Home-in to simplify your home buying journey and know what to expect as you go from finding a property to settlement.
It’s free to create an account and you only pay for services you choose to use, like property reports or conveyancing.
Add a property you’re interested in. This will unlock your personalised smart checklist so you can start the journey towards home ownership.
Follow the step-by-step personalised checklist for next steps. If you get stuck you can always reach out to your dedicated home buying assistant or the rest of your team via the ‘Teams’ section.
Your smart home buying checklist is built with your circumstances in mind and is personalised to your unique home buying journey. Signing up as a first home buyer in NSW? We’ll make sure you’re seeing the most recent stamp duty reforms relevant to your state in your checklist. What about if you are buying a property in WA instead? You’ll be able follow the step-by-step checklist to understand specific settlement requirements for your chosen state.
Our checklists help you track where you are in the process, what you need to do next and when you need to do it.
We know that buying a new property can be an overwhelming experience, so we built our product with you in mind. Home-in is a trusted all-in-one home buying app that can simplify the process of buying your next home, whether you are a first home buyer or a seasoned property investor. We offer a number of in-house services and have partnered with accredited service providers to make your home buying journey stress free. When you create an account with us, you can access:
A personalised home buying checklist tailored to you and your needs
Connect with your home buying team, including a Home-in buying assistant, your lender and conveyancer
Trusted property reports. Including building and pest, strata and pool reports
Stress-free conveyancing
Home insurance for ease of mind
Rental appraisals to help you make informed decisions
For questions related to any services provided by Home-in you can contact us here or talk to your dedicated home buying assistant via the in-app ‘Teams’ section.
- Focus on process improvement to allow the team to achieve better results working closely with the product team
- Drive change management in the team to ensure understanding
- Provide assistance to the Operations and Settlement Team Leader(s)
- Escalate with our law partners and Lenders as required to ensure our platform is a comprehensive one-stop shop for customers.
- Focus on productivity of the team, quality deliverables and standard operating procedures delivery
- Conduct Operational data analysis and reporting, and use insights to drive business change
- Work closely with the Head of Customer Success and Operations and management team to implement policies, procedures, and systems and follow through with implementation
- Complaint's escalation and resolution
- Extensive experience in using data to gain insights to drive process change
- Demonstrated ability to identify, implement and embed continuous improvement projects and initiatives
- Proven experience working in a task-driven, deadline-driven environment, managing multiple competing priorities.
- Prioritisation and planning skills to manage work volume appropriately
- Excellent technical skills and adaptability
- Experienced with change management and implementing best practice
- Exceptional team player, collaborator with a desire to join a winning team!
- Build strong relationships with key stakeholders and our partner network, and develop a long-term research program that aligns with product, design and business objectives.
- Work with the Lead Designer on identifying key user segments for our products by creating and conducting design thinking research activities such as interviews, workshops, contextual enquiry, competitive analysis, user tests and surveys.
- Take a user-centered design approach, rapidly testing and iterating designs with both internal stakeholders and end-users.
- Discover and map the current state of customer/user lifecycle and empathy.
- Be an advocate for research across the broader business by communicating your research findings through storytelling to different audiences, including executives and non-experts, through engaging workshops, reports, presentations, video reels, and informal conversations.
- On occasion, work with marketing and external agencies on brand perception and driving positive outcomes for quarterly team OKRs.
- You can provide feedback and direction to junior designers whilst managing your own deliverables, timelines and deadlines.
- Work with product managers post app update or feature launch to document and track usage metrics, app heat maps and user feedback via NPSand CSAT.
- 5+ years experience as part of a research team as an Experience Research Specialist in an Agile environment (consumer experience is ideal)
- Tertiary qualified in Psychology, Anthropology, Human Factor, Cognitive Science,Research, Market Research, Information Architecture, Consumer Behaviour orDesign is favourably considered·
- A great understanding of HCD with expertise in gathering and communicating quantitative and qualitative data into consumable outcomes.
- Experience in a fast-paced environment(early stage start-up or pure play digital environment is ideal)
- Strong empathy, genuine curiosity to understand what motivates people and drives their behaviour.
- Experience using Figma, Miro, Dovetail or Lookback
- Strong stakeholder management and relationship building skills
Home-in is a brand of CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 trading as Home-in Digital.
CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia.
For information on how we collect and handle personal information, see our Privacy Policy.
Home-in is a brand of CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 trading as Home-in Digital.
CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia.
To access detailed terms and conditions about this website and our app please click here For information on how we collect and handle personal information, see our Privacy Policy.
