Home-in is a trusted all-in-one home buying app that can simplify the complex process of buying your next home while providing stress-free conveyancing.
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Home-in is a trusted all-in-one home buying app that can simplify the complex process of buying your next home while providing stress-free conveyancing.
Home-in is a trusted all-in-one home buying app that can simplify the complex process of buying your next home while providing stress-free conveyancing.
We know buying a new property can be difficult, especially if you’re doing it for the very first time. So we made sure our app can help you during your buying journey.
We work with some of the best lawyers in the country and can offer great prices. In addition, we provide contract reviews within six business hours to ensure you are ready when making an offer.
We strive to make your home buying journey as stress-free as possible. From helping you shortlist homes, getting a loan pre-approved, making an offer, connecting securely to professionals, including conveyancing, and settling on your dream home.
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Designed to seamlessly support you every step of the way. Home-in brings everything you need in one place with a dedicated home buying assistant - a real person that can help at every stage of your home buying journey.
We work with some of the best lawyers in the country and can offer great prices. We ensure quick turnaround times and help review contracts before the inspection to ensure you’re ready when making an offer.
We strive to make your home buying journey as stress-free as possible. From helping you shortlist homes, getting a loan pre-approved, making an offer, connecting securely to professionals, including conveyancing, and settling on their dream home.
Designed to support the home buyer every step of the way seamlessly, it brings everything the buyer needs together in one place with a dedicated buying assistant - a real person who can help you at every stage of your home buying journey.
Awesome app, easy navigation and quick settlement. Love it.
RAJU G
Seamless. Simple. Supported. Straight forward. Settlement. Stress-free. Super easy to use and took the anxiety and effort away from what is traditionally, a complex and challenging process where you need many parties and lots of steps and manual documents. Helped to make our home buying, dare I say it - fun!
Grey
This is a great idea. Structured, informative, easy to use! Loved it. Made buying our first home easier to understand!
Laura
Where has this tool been my adult life?! I’ve moved and bought every few years the last decade. What an amazing tool to streamline a process you would think I’d have nailed by now, but alas - before HomeIn - always remained painful and opaque.
Bill
Getting started with Home-in is easy. Follow these simple steps and experience a stress-free home buying journey.
It’s free to create an account and only pay for services you choose to use, like property reports, conveyancing and more.
Add a property you’re interested in and follow the step-by-step personalised checklist under the Property Reports section to order a property report from Before You Bid.
Not sure what to do next or need help along the way? Talk to your dedicated home buying assitant via the ‘Teams’ section.
Services offered from Home-in and accredited partners aim to make your home buying journey easy.
Getting started with Home-in is easy. Follow these simple steps and experience a stress-free home buying journey.
Add a property and follow the settlement steps in your personalized checklist to know what to do next.
Talk to your dedicated home buying concierge, lender and conveyancer via the ‘Teams’ section.
It’s free to create an account and only pay for services you choose to use, including conveyancing.
It’s free to create an account and only pay for services you choose to use, like property reports, conveyancing and more.
Add a property you’re interested in and follow the step-by-step personalised checklist under the Property Reports section to order a property report from Before You Bid.
Not sure what to do next or need help along the way? Talk to your dedicated home buying assitant via the ‘Teams’ section.
Use Home-in to simplify your home buying journey and know what to expect as you go from finding a property to settlement.
It’s free to create an account and only pay for services you choose to use, like property reports, conveyancing and more.
Add a property you’re interested in and follow the step-by-step personalised checklist under the Property Reports section to order a property report from Before You Bid.
Not sure what to do next or need help along the way? Talk to your dedicated home buying assitant via the ‘Teams’ section.
Home-in is the new way to buy a home and will support you every step of the way by bringing everything you need together in one place. It’s your virtual home buying concierge and helps simplify the stressful and complex process of buying a home. It’s designed for any type of home buyer - first home, fifth home or investor.
We know that buying a new property can be an overwhelming experience, so we built our product with you in mind. Home-in is a trusted all-in-one home buying app that can simplify the process of buying your next home, whether you are a first home buyer or a seasoned property investor. We offer a number of in-house services and have partnered with accredited service providers to make your home buying journey stress free. When you create an account with us, you can access:
A personalised home buying checklist tailored to you and your needs
Connect with your home buying team, including a Home-in buying assistant, your lender and conveyancer
Trusted property reports. Including building and pest, strata and pool reports
Stress-free conveyancing
Home insurance for ease of mind
Rental appraisals to help you make informed decisions
For questions related to any services provided by Home-in you can contact us here or talk to your dedicated home buying assistant via the in-app ‘Teams’ section.
We know that buying a new property can be an overwhelming experience, so we built our product with you in mind. Home-in is a trusted all-in-one home buying app that can simplify the process of buying your next home, whether you are a first home buyer or a seasoned property investor. We offer a number of in-house services and have partnered with accredited service providers to make your home buying journey stress free. When you create an account with us, you can access:
A personalised home buying checklist tailored to you and your needs
Connect with your home buying team, including a Home-in buying assistant, your lender and conveyancer
Trusted property reports. Including building and pest, strata and pool reports
Stress-free conveyancing
Home insurance for ease of mind
Rental appraisals to help you make informed decisions
- Focus on process improvement to allow the team to achieve better results working closely with the product team
- Drive change management in the team to ensure understanding
- Provide assistance to the Operations and Settlement Team Leader(s)
- Escalate with our law partners and Lenders as required to ensure our platform is a comprehensive one-stop shop for customers.
- Focus on productivity of the team, quality deliverables and standard operating procedures delivery
- Conduct Operational data analysis and reporting, and use insights to drive business change
- Work closely with the Head of Customer Success and Operations and management team to implement policies, procedures, and systems and follow through with implementation
- Complaint's escalation and resolution
- Extensive experience in using data to gain insights to drive process change
- Demonstrated ability to identify, implement and embed continuous improvement projects and initiatives
- Proven experience working in a task-driven, deadline-driven environment, managing multiple competing priorities.
- Prioritisation and planning skills to manage work volume appropriately
- Excellent technical skills and adaptability
- Experienced with change management and implementing best practice
- Exceptional team player, collaborator with a desire to join a winning team!
- Build strong relationships with key stakeholders and our partner network, and develop a long-term research program that aligns with product, design and business objectives.
- Work with the Lead Designer on identifying key user segments for our products by creating and conducting design thinking research activities such as interviews, workshops, contextual enquiry, competitive analysis, user tests and surveys.
- Take a user-centered design approach, rapidly testing and iterating designs with both internal stakeholders and end-users.
- Discover and map the current state of customer/user lifecycle and empathy.
- Be an advocate for research across the broader business by communicating your research findings through storytelling to different audiences, including executives and non-experts, through engaging workshops, reports, presentations, video reels, and informal conversations.
- On occasion, work with marketing and external agencies on brand perception and driving positive outcomes for quarterly team OKRs.
- You can provide feedback and direction to junior designers whilst managing your own deliverables, timelines and deadlines.
- Work with product managers post app update or feature launch to document and track usage metrics, app heat maps and user feedback via NPSand CSAT.
- 5+ years experience as part of a research team as an Experience Research Specialist in an Agile environment (consumer experience is ideal)
- Tertiary qualified in Psychology, Anthropology, Human Factor, Cognitive Science,Research, Market Research, Information Architecture, Consumer Behaviour orDesign is favourably considered·
- A great understanding of HCD with expertise in gathering and communicating quantitative and qualitative data into consumable outcomes.
- Experience in a fast-paced environment(early stage start-up or pure play digital environment is ideal)
- Strong empathy, genuine curiosity to understand what motivates people and drives their behaviour.
- Experience using Figma, Miro, Dovetail or Lookback
- Strong stakeholder management and relationship building skills
Home-in is a brand of CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 trading as Home-in Digital.
CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia.
For information on how we collect and handle personal information, see our Privacy Policy.
Home-in is a brand of CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 trading as Home-in Digital.
CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia.
To access detailed terms and conditions about this website and our app please click here For information on how we collect and handle personal information, see our Privacy Policy.
